Seller policy

Last updated: [Date]

This policy applies to every seller on FreshDealShop, alongside the seller agreement. [To be reviewed by legal counsel before publication.]

1. Onboarding and KYC

  • Sellers register with a valid GSTIN and payout bank details. A store stays in review until its KYC is approved.
  • Bank accounts are verified separately before payouts.
  • FreshDealShop may suspend a store for false information, policy violations or repeated customer complaints.

2. Listings

  • Sellers set their own price, MRP and stock. The selling price may not exceed the MRP.
  • Wholesale prices, if offered, may not exceed the retail price and are shown only to verified business buyers.
  • Listings must be accurate and lawful. [Prohibited items list.]

3. Fulfilment

  • Ship within the delivery time stated on your offer, and add the courier and tracking number.
  • Do not ship online-paid orders before the payment is confirmed. The seller app blocks this.
  • Stock is reserved when an order is placed and deducted when you ship. Keep stock accurate.

4. Returns

Review return requests promptly. Approve, then mark the item picked up and received. Refunds to buyers are issued by FreshDealShop finance and deducted from your settlement.

5. B2B quotations

Quotations sent on buyer RFQs must be honoured for [validity period].

6. Commission and payouts

  • A marketplace commission applies to each delivered order, at the rate agreed for your store, category or product.
  • Payouts cover delivered orders, minus commission and refunds, and are paid to your verified bank account [payout schedule].